FAQ

Tours fill up quickly and so can rentals, so we do recommend making advanced reservations. If it rains, we refund your tour 100% or reschedule (your choice). If the Book Now feature is closed for a tour up to 1 hour before a scheduled tour, give us a call.

Our cancellation policy allows a customer to cancel a tour for a full refund up until 24 hours prior to their scheduled tour time. If it rains, we refund your tour 100% or reschedule (your choice).

Kayaks are sit-on-top single and tandem (two people per kayak) that can be paddled solo as well. Life vests are provided.

Combined weight limit of 450 lbs. per kayak. If you are over that, we can separate you into 2 kayaks.

Tours last about 1.5-2 hours, we ask that you please meet at least 15 minutes before your scheduled tour to use the bathroom and sign waivers. Safety overview and kayaking instructions will be provided.

If a child is old enough (6+) to sit in the kayak safely on their own, regardless of paddling, then they must pay for their own seat. An adult must go with a child.

Please wear comfortable clothing, yoga pants, swimsuit, light layered clothing and flip flops, water shoes or shoes you don’t mind getting wet. Sunglasses, sunscreen and a hat are a great for sun protection.

Bring a small towel to throw over your lap or dry off with if you want to go for a swim (sometimes you get wet from paddling). Bring water or we have bottled water for purchase.

Meet behind Cidercade Austin, 600 East Riverside Drive, Austin, Texas 78704 for your kayak tour.

PARKING IS ONLY ALLOWED NEXT DOOR BEHIND 512 EAST RVERSIDE DRIVE IN SPOTS DESIGNATED AS “AUSTIN PADDLE SHACK PARKING.” SIGNS WILL HAVE OUR LOGO.

600 E. Riverside Dr, Austin, TX 78704

Please make sure to park in our designated parking spots noted by green circles on the map.

All participants must sign a waiver and minors (under age 18) must have a guardian sign for them. Waivers are available here(Need to get you the link) or at the launch. To speed things up, print out and sign before arriving.